FAQ
Your questions about Snowcar
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What is Snowcare? |
| What is Pass-Protect? |
Snowcare is a subsidiary insurance product which covers costs generated by an accident on the ski run.
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| Pass-Protect is an insurance product which refunds your Skipass in case of sickness or accident, as well as in the event of closing of the ski resort due to bad weather (storm, risk of avalanche).
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How to purchase Snowcare? |
| How to purchase Pass-Protect? |
Snowcare can be purchased along with the skipass.
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| Pass-Protect is purchased along with the skipass.
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Who is insured? |
| Who is insured? |
Someone in possession of a skipass provided with inscription « INSURED ».
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| Someone in possession of a skipass provided with inscription « PASS-PROTECT ».
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Is it necessary to complete an insurance contract? | ||
No, the skipass serves as a proof to the payment of the premium.
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For how long? | ||
For the duration of the validity of the skipass.
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What is necessary for the insurance to be valid? | ||
The accident must occur on the opened runs, associated with the skipass. You must call the emergency rescue team on the ski run.
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Is Snowcare only for skiers? |
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No. Snowcare insures any person who has an accident on the run, including walker and hikers.
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How much does Snowcare cost a day? |
| How much does Pass-Protect cost a day? |
CHF 5.-
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| Pass-Protect costs CHF 3.- a day but only applicable to a skipass valid for at least 3 days.
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How much does Snowcare cost for a 5-day skipass? |
| How much does Pass-Protect cost for children? |
CHF 5.- x 5 = CHF 25.-
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| The same price applies to children.
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How much does Snowcare cost for a seasonal skipass? |
| How much does Snowcare cost for a seasonal or annual skipass? |
CHF 105.-
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| CHF 63.-
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How much does Snowcare cost for a group? |
| How to get your skipass reimbursed? |
Send us a request and we will make you an offer. e-mail
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| To get reimbursed, we need the skipass and a medical certificate attesting the incapacity to ski. >>> Déclarez un sinistre en ligne
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What to do in case of an accident? | ||
1. Ask for emergency rescue on the ski run. We want a proof that the accident took place on the runs. 2. Contact us within the 10 days following the accident either through email or telephone. 3. Declare your accident with your Social Security. Snowcare being subsidiary, we will refund what your insurance does not pay.
All Europeans are in possession of an European Health Insurance Card(EHIC) which makes it possible to benefit from the assumption of responsibility of medical treatments necessary at the time of a stay out of his country.
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How to contact us? | ||
1. Send us an e-mail. 2. Call us on +41 (0)26 425 81 50 (reply 24h/24 and 365days/year). 3. Via the contact form 4. Declare an accident online
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What are the principal exclusions? | ||
* Skiing outside of the marked ski runs. * Skiing incorrectly and dangerously. * Skiing under the influence of alcohol or drug.
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How do we calculate the reimbursement amount of a skipass? | ||
If a 5-day skipass at the cost of CHF 200.00 has not been used for 3 days, we will refund 3/5 of the amount, which is CHF 120.00. For seasonal skipass, we do the same calculation, and the insurance cover is between December 1 and March 31. (i.e., for an accident that occurs December 31, we reimburse 90/121 of the skipass price). | ||
